Cancellations: 

We are happy to be of service during your health and wellness way of life and we are aware of unplanned events.  However, please be mindful that our Licensed Practitioners are scheduled to meet your appointment needs. Cancellation Policy: We require at least 24 hours’ notice to cancel or reschedule an appointment or 72 hours' for Saturdays and Special Occasion bookings. If less than 24 hours from appointment time is given to reschedule an appointment, 50% of the service fee will be charged to the card on file, as our rescheduling fee (NOTE: SAME DAY CHANGES ARE CONSIDERED LAST MINUTE CANCELLATION). For no show appointments and appointments cancelled within less than 24 hours, 100% of the service fee will be charged to the card on file.  Charges are non-refundable and cannot be applied toward future services. 

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Refund Policy: 

20% Deposits made on services will be refunded for cancellations made within 24hrs of scheduled appointment time or 72hrs for Saturdays and Special Occasion Bookings. Payments made in full and gift card/certificate payments are final. If appointments are cancelled or rescheduled in a timely manner, payment will become spa credit with no expiration date.

 

Trades: 

Any treatment within the basic spa package can be exchanged for any non-premium treatment of equal or lesser value.  No credit or refunds will be given for services traded for a lesser value.  Please speak with Le Paradis Spa Services Specialist for clarification of these specific treatments.